Terms and Condition of Sale
By purchasing HOCK international exam preparation products and/or live classes, you accept the Personal Use, Refund, and Upgrade Policies detailed here.
Personal Use Policy
HOCK exam preparation products are licensed for individual use only and may not be lent, copied, sold, or otherwise distributed without permission directly from HOCK international.
Refund Policy - Self-Study Materials
You may request a refund within 7 days of placing your order. You agree to delete all materials downloaded and/or saved when you request a refund, and return any hard copy textbooks to HOCK. Hard copy textbooks must be returned in new condition within 7 days of receipt.
Shipping charges are not refundable and HOCK is not responsible for the cost of return shipping.
Electronic materials that have not been accessed may be refunded within 30 days of purchase.
Refund Policy - Live Classes
You are eligible for a refund through the first class of the session in which you are enrolled. You agree to delete all materials downloaded and/or saved when you request a refund, and return any hard copy textbooks to HOCK. Hard copy textbooks must be returned in new condition.
After the first class, no refunds will be offered.
You can upgrade to a more comprehensive suite of materials within 30 days and receive a full credit from your original purchase towards the upgrade. After 30 days, any additional materials must be purchased separately.
You can purchase a hard copy textbook at any time after buying the PDF. You will be charged only the difference between the PDF and the hard copy price (plus any applicable shipping).